The times they are a changin'. From here on out, personal thoughts, ideas, and posts will land here at me.raddevon.com. My former blog is now devoted to tech, the Internet, and gaming. Check that out at raddevon.com.
My luck with any type of customer service has evidently run out. Here’s the backstory:
I got a Razer Deathadder mouse. I’ve used it and love it. I tried to upgrade to the latest driver. After the upgrade, the mouse would not work. The mouse won’t even work connected to another computer. I keep getting “USB device not recognized.” I called customer service and was told I had destroyed my mouse by not uninstalling the previous driver before upgrading — a little strange, but they gave me an RMA so I was OK with it. I send the mouse in, wait a few weeks, and a brand new mouse arrives for me.
I was about to start unpacking the mouse, but I figured I should uninstall my drivers and get the new ones installed before I hook the mouse up. I’m running Vista so I went to “Programs and Features.” (That’s the new “Add/remove” in case you are wondering.) I selected the Deathadder and clicked remove—nothing. I restarted my computer and tried again—still nothing. So, I call Razer support. Read the rest of this entry »
If you aren’t interested in long, convoluted rants by a former customer who has the nerve to expect service on the $400 product he has recently purchased, you may want to pass this post up.
I ordered an HTC Mogul from Sprint a few days ago. I was really excited about having a smart phone. I believed it would make my life easier in a lot of ways. It did make it easier in some, and it was pretty cool. My Mogul however was cursed with a drinking problem. I charged the Mogul for a night then took him off the charger to go to work. After a 40 minute commute with a couple of short calls, his battery was drained to 80%. Throughout the eight-hour work day, he was charged for approximately three hours on the USB charger. By the end of the day, he was at only 70% battery remaining.